Return Policy

🔄 Return & Refund Policy

At Goods Harmony, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Eligibility for Returns

-You may request a return within 14 days of receiving your order.

-Items must be unused, in their original packaging, and in the same condition that you received them.

-Proof of purchase (order confirmation email or receipt) is required.

Non-Returnable Items

For hygiene and safety reasons, certain items (such as personal care products or custom-made goods) cannot be returned. These will be clearly marked as non-returnable on the product page.

Return Process

1. Email our customer service team at team@goodsharmony.com with your order number and reason for return.

2. Our team will provide you with a return authorization and instructions.

3. Ship the product back to us using a trackable shipping service.

Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

Refunds

-Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

-Approved refunds will be processed to your original payment method within 5–7 business days.

-Shipping fees are non-refundable unless the return is due to our error.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund at no additional cost.